🛡️ For 21+ Only

A complete guide to responsible gaming at pj99

pj99 provides you with the right tools and support for a safe and enjoyable gaming experience — from deposit limits to self-exclusion.

Why is responsible gaming important?

Online gaming can be an enjoyable form of entertainment, but without the right awareness it can become a source of problems. pj99 believes that every player has the right to enjoy gaming safely. Our responsible gaming policy is designed to ensure you remain in control at all times and that gaming stays within the bounds of entertainment.

Gaming becomes a problem when it goes beyond your financial means or begins to affect your family and personal life. We want every one of our users to make informed decisions and to use our tools whenever needed.

To ensure responsible gaming at pj99, we have put in place multiple protective measures — setting deposit limits, a time-out option, a self-exclusion facility, and round-the-clock live chat support in Bengali. On this page you will find all the information to help you build healthy gaming habits.

⚠️ Remember: Opening an account and gaming at pj99 is only for those aged 21 and above. Minors are actively prevented from creating accounts.

Our protection tools

pj99 offers these features to keep your gaming experience safe.

Deposit Limit

Set a maximum cap on how much you can deposit each day, each week, or each month. This limit keeps your budget in check and prevents overspending.

Time-Out Feature

If you feel you need to take a break for a while, activate time-out — from 24 hours up to 30 days. During this time no transactions or betting will be possible on your account.

Self-Exclusion

If you feel you are experiencing a gaming addiction problem, apply for self-exclusion. Once activated, your account will be completely closed for a fixed or indefinite period.

Betting History Review

View your complete betting and deposit history at any time. Analyse your own spending patterns and decide to change your habits if needed.

Age Verification Process

Age verification is mandatory when opening an account at pj99. Operating an account in the name of a minor or allowing an underage family member access to gaming is strictly prohibited.

24/7 Support Team

If you run into any problem with gaming, our Bengali-speaking support team is available around the clock. Contact us via live chat — we will be by your side.

How can you tell when gaming is becoming a problem?

Gaming addiction develops gradually and can often be difficult to recognise on your own. Read the questions below — if most of them apply to you, it is time to seek help.

  • Are you placing more and more bets repeatedly to try to recover losses?
  • Do you want to stop gaming but find you cannot?
  • Is gaming causing harm to your family, work, or studies?
  • Are you using money set aside for household or emergency expenses on gaming?
  • Are you lying to people close to you about your gaming?
  • Do you feel restless or irritable when you are unable to game?
  • Are you continuing to game by taking out loans or borrowing money?
Need support? If you notice these signs, do not delay — contact pj99 via live chat or email [email protected]. Our team will help arrange self-exclusion or an account break for you.

Financial limits and rules

Learn about our set minimum limits for responsible gaming.

Minimum Deposit

A minimum deposit of ৳500 is required for each payment method. Transactions below this amount are not accepted.

Minimum Withdrawal

A minimum withdrawal of ৳500 is possible when you win. Withdrawal requests cannot be submitted if your balance is below this amount.

Withdrawal Time

Approved withdrawals are generally completed within 30 minutes to 3 hours.

Payment Method

Transactions can be made via bKash, Nagad, Rocket, Upay, and bank transfer.

As part of responsible gaming, we advise you — never bet beyond your means. Set a weekly budget and stay within that limit. Never consider gaming as a source of income — it is purely a form of entertainment.

Remember, casino games are operated on Random Number Generator (RNG) technology. Each round is independent and previous results do not influence the next round. Therefore, playing with the mindset of "recovering lost money" is dangerous.

How to set limits?

Activate protection measures on your account in just a few steps.

Log in to your account

Enter your pj99 account using your user ID and password.

Open Account Settings

From the profile menu, select the "Responsible Gaming" or "Account Limits" option.

Set your preferred limits

Select whichever applies — deposit limit, session time, or time-out — and enter the value.

Confirm and save

Save the settings — the change will take effect immediately and you will receive a confirmation by email.

For self-exclusion: Contact us directly via live chat or email [email protected]. Our team will complete the exclusion process on your account within 30 minutes to 3 hours.

Contact us to get help

Our support team is always by your side

If you are facing a gaming problem, do not be ashamed — seek help. Our Bengali-speaking team will assist you without any judgment.

Live Chat
24/7 support in Bengali — the fastest way
Email Support
[email protected] — for self-exclusion and account break requests
Response Time
Live chat is instant; email replies within 30 minutes to 3 hours
Information Confidentiality
Your communication is completely confidential — protected with SSL encryption

Responsible Gaming — Common Questions

Opening an account and gaming at pj99 is only for those aged 21 and above. Age verification is mandatory at the time of account registration. Operating an account in the name of a minor is strictly prohibited, and any such account found will be closed immediately.

The duration of self-exclusion is set according to your needs — short-term (1 month to 6 months) or long-term (up to 5 years or permanently). During the exclusion period, logging in, depositing, or betting will not be possible. To reactivate after the period ends, you will need to contact us via live chat.

Yes, a deposit limit takes effect as soon as it is set. Lowering the limit applies immediately; however, increasing the limit will only take effect after a specific cooling-off period has passed — this protects you from making sudden decisions driven by emotion.

A time-out is a short-term break — typically 24 hours to 30 days. It helps you take some distance. Self-exclusion, on the other hand, is long-term — a complete account closure for a minimum of 1 month up to permanently. If gaming has become a real problem, self-exclusion is the more effective option.

If someone in your family is struggling with a gaming problem, email [email protected] or let us know via live chat. We will help take the necessary steps regarding the account in question. The confidentiality of all information will be fully maintained.

Your existing account balance will remain safe during self-exclusion. To withdraw your balance after the period ends or in special circumstances, contact the support team — they will make the process easy for you.

Enjoy pj99 Safely

Play responsibly, stay within your limits, and keep gaming as entertainment. If you need help, we are always here.

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